which organizations can apply?

Any organization that provides IT services, regardless of size or sector, can apply for ISO 20000 certification. As:
  1. IT service providers
  2. In-house IT departments
  3. Organization of service

iSO 20000 Certification Process

  • Make an inquiry: First, you have to make an inquiry with the IAS. You can do this by filling out an online form or by contacting us by phone or email.
  • Receive a quote: After receiving your inquiry, one of our business coordinators will contact you to discuss your specific requirements and provide you with a customized quote.
  • Sign the Agreement: If you decide to proceed with the certification, you will need to sign an agreement with the IAS. This agreement will outline the scope of certification, fees and terms and conditions.
  • Audit plan: After your application is approved, an ISO 20000 audit checklist will be prepared. This audit checklist will be used to assess your compliance with ISO 20000 requirements.
  • Audit: A team of ISO 20000 auditors will conduct an onsite audit of your organization to assess your compliance with ISO 20000 requirements.
  • Issuing a certificate: If the assessor determines that your organization meets all the requirements of the standard, ISO 20000 certification will be issued.

iSO 20000 Audit Checklist

The ISO 20000 audit checklist is a document that outlines the specific areas that should be audited to ensure compliance with the ISO 20000 standard.